U Gigantu — accommodation

U Gigantu

General Terms and Conditions

Introductory Provisions

Accommodated guests are governed by the legal order of the Czech Republic on the basis of Czech law and by the accommodation rules and cancellation conditions of „Pensions U Gigantu" in Pilsen. The accommodated guest accepts the accommodation rules as a contractual condition of accommodation and is obliged to comply with them. Each guest is obliged to familiarise themselves with these accommodation rules; unawareness will not be taken into account. The accommodation rules are available at the reception of the accommodation facility. These General Terms and Conditions (hereinafter „Terms") of accommodation facilities operated by HURPEZ s.r.o., Chvojová 1, 301 00 Pilsen, ID No.: 47717131, registered in the Commercial Register kept by the Regional Court in Pilsen, section C, insert 3274, govern the mutual contractual relationship between HURPEZ s.r.o. and a natural or legal person ordering services (hereinafter „client"). By paying for the stay, the guest expresses agreement with these general terms and conditions.

Article I — Subject of the Contractual Relationship

These Terms govern the rights and obligations of the contracting parties in the temporary letting of rooms for accommodation, recreational and other accompanying services of the pension as individual services according to the customer's individual request.

Article II — Formation of the Contractual Relationship

The contractual relationship between the client and the hotel is established by confirmation of the stay order by the accommodation facility. The accommodation facility undertakes to provide the client with the stay and to ensure the agreed services to the agreed extent and quality (hereinafter „stay"), and the client undertakes to pay the agreed price to the accommodation facility.

Article III — Order, Price and Payment

3.1 Order of stay

3.2 The guest is obliged to pay the agreed contractual prices for accommodation and other services used, based on the prices set in the price list or reservation system.

Prices of provided services are listed in the current price list, or on the website www.ugigantu.cz. Changes to services and prices listed in the catalogue are reserved.

3.3 The client pays for the services ordered and confirmed by the hotel by an advance payment and the balance.

The client pays for the ordered services in advance based on the proforma invoice sent, by the due date stated on the document. Services are considered paid on the day the payment is credited to the bank account. The amounts of advance payments and payment schedule are set out, unless the parties agree otherwise, as follows:

  • for stays, the customer is obliged at the formation of the contractual relationship to pay in advance a deposit of 50% of the set price or in another amount specified in the document; the customer pays the balance upon completion of the use of the services
  • for issuing a gift voucher, the condition is payment of 100% of the price of the gift voucher within 5 days of its issue or within another period specified in the issued document. Purchased gift vouchers are non-refundable. They are valid for a maximum of 1 year from the date of issue, unless otherwise stated in advance. In case the value of the gift voucher is not used, the accommodation facility does not pay the remaining amount of the gift voucher in cash.

Payment methods

  • payment by transfer or by cash deposit in CZK to account number: 826985379/0800 at Česká spořitelna in the Czech Republic (IBAN: CZ10 0800 0000 0008 2698 5379, SWIFT/BIC: GIBACZPX)
  • cash payment at the reception of the pension
  • payment by card (Visa, Maestro, Euro Card, Master Card, American Express, Diners Club)
  • the client's stay can be paid in full or in part by the employer or another organisation. In this case, the client states this fact already when placing the order and the stay is invoiced to the orderer on the basis of the order

3.4 If the client is in default with payment for the services provided, the accommodation facility is entitled to claim default interest from the client pursuant to Government Decree No. 351/2013.

3.5 All payments shall be made in Czech crowns (CZK).

Article IV — Basic Rights and Obligations of the Customer

4.1 Customer's rights:

  • a) the right to the proper provision of contractually agreed and paid services
  • b) the right to be informed of possible changes to the contractually agreed services
  • c) the right to withdraw from the contract at any time before the start of the stay or use of individual services in accordance with Article VI
  • d) the right to complain about defects

4.2 Customer's obligations:

  • a) provide the hotel with cooperation necessary for the proper securing and provision of services, in particular to provide complete and truthful information required in the order, including reporting any changes thereto
  • b) communicate to the pensions, without undue delay, their position on any changes in the conditions and content of the agreed services
  • c) take over from the pension the documents needed to use the services and arrive at the destination at the specified time
  • d) in case of withdrawal from the contract, the customer is obliged to notify the pension of such withdrawal and pay the cancellation fee according to the stated cancellation conditions

Article V — Basic Obligations of the Accommodation Facility

  • a) provide the client with all information about the stay
  • b) secure the stay for the client based on the confirmed order and in accordance with generally binding legal regulations
  • c) in case of withdrawal from the concluded contract by the client in accordance with these Terms or with the law, refund within 14 days at the latest after written receipt of the cancellation the difference between the price of the already paid stay and the relevant cancellation fees

Article VI — Withdrawal from the Contract and Cancellation Conditions

The client has the right to cancel the stay at any time, i.e. withdraw from the contract. The contractual relationship is terminated and the participation cancelled on the day the withdrawal (cancellation of the stay) is notified to Pensions U Gigantu in writing or orally. In this case the hotel is entitled to charge a cancellation fee (contractual penalty). The cancellation fee is payable immediately. After deducting the cancellation fee from the total price of the stay, the customer receives back the remainder of the paid amount. If the cancellation fee exceeds the deposit paid, the client is obliged to pay an amount equal to the cancellation fee. Cancellation fees:

If the guest arbitrarily cancels part of the stay or does not use any of the services already paid for, they are not entitled to a financial refund. In case of cancellation of services already ordered, the pension reserves the option to apply cancellation conditions by charging them to the guest's hotel account under the following conditions: 100% of the price of unused services (e.g. relaxation procedures) if the cancellation occurs less than 24 hours before their use.

Article VII — Processing of Personal Data

See separate document — Information on the Processing of Personal Data (GDPR)

Article VIII — Out-of-Court Resolution of Consumer Disputes

Pursuant to Section 1820(1)(s) of the Civil Code and Section 14(1) and Sections 20d et seq. of Act No. 634/1992 on consumer protection, the seller informs that a consumer may submit a proposal for the out-of-court resolution of a consumer dispute to the Czech Trade Inspection Authority, namely on the website www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court resolution of consumer disputes in the manner and under the conditions set by the applicable legal regulations. For the avoidance of doubt, no provision of these Terms excludes the consumer's right to bring a claim before a civil court. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 00 020 869, web address: www.coi.cz, is competent for the out-of-court resolution of consumer disputes arising from a purchase contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer arising from a purchase contract.

Article IX — Final Provisions

These General Terms and Conditions take effect on 1 June 2023. Contractual relationships established before these Terms take effect remain valid and are governed by the conditions valid at the time of their establishment.